FAQS

What services do you offer?

We offer residential cleaning as well as commercial cleaning, event cleaning, holiday let and end of tenancy cleans.  If you have inherited a house which is in a really sorry state, or have an elderly relative who is struggling to clean and maintain their property, we can also help with our heavy duty cleaning service, transforming uncared for properties into clean, welcoming spaces once more.

 

How do I know your cleaning staff are trustworthy, especially as they will be coming into my home?

Before taking on a new member of staff, Mobile Clean obtains two employer references, one character reference and carries out a full DBS check. If the references are satisfactory, and the DBS check comes back clear, the new employee would then go through our rigorous training programme and only after completing that would they start working for clients. Initially they would work under close supervision, only working alone once Mobile Clean managers are confident they are ready and fully competent to do so.

What area of the country do you cover?

We are based in Hereford and cover Herefordshire, Worcestershire and Gloucestershire.

Do you follow Covid-safe work practices?

Yes, we offer the highest standards of Covid-safe cleaning in line with Government guidelines. Read full details here

 

If I wanted you to clean my house on a weekly or fortnightly basis will the clean always take place on the same day and time each week and will I always get the same cleaner(s)?

Yes, it will always be on the same day at approximately the same time. We endeavour to use the same cleaners for each client, but there will be times that cover will be needed for holidays/illness etc.

Do you offer any other services such as ironing or house sitting?

Yes, we can offer these services to you, subject to availability of staff. Please ask for more info.

If I wanted to change the frequency of my ongoing cleaning, what do I do?

Just give us a call, giving us plenty of notice before your next clean, and we can discuss your new requirements and quote you accordingly.